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1. M-Pesa Africa – IT Operations Services Governance Specialist
Nairobi, Kenya
Job Description
About M-Pesa Africa
At M-Pesa Africa, we are the heroes who make things happen.
We are a united, energetic and passionate team. A place where leaders train, teams connect, and everyone has the power to go further, faster. A place where heroes become superheroes; through growth, opportunities and the chance to work with the best minds in FinTech.
We are Africa’s largest FinTech, serving over 60 million customers and 5 million business solutions across financial, business, commercial and retail services. We are now on track to become the preferred digital payment method in all the markets we serve, both for in-store, remote and online payments. With headquarters in both Kenya and South Africa, we serve markets including Kenya, Tanzania, Democratic Republic of the Congo, Lesotho, Ghana, Egypt, Ethiopia and Mozambique.
About the role
The IT Operations Services Governance Specialist will be responsible for developing, implementing and managing governance frameworks and processes within IT Operations. This role encompasses policy management, change and release management, transition and monitoring, training and operational capability assessment to maintain high quality services and ensure compliance. The ideal candidate will have strong governance experience, deep knowledge of IT operations, and the ability to collaborate effectively with cross-functional teams.
Responsibilities
Design and implement robust IT service governance frameworks, policies and procedures to ensure effective management of IT operations;
Develop, enforce and regularly update IT operational policies and procedures to ensure alignment with business objectives and compliance with regulatory requirements;
Oversee change and release management processes to ensure smooth transitions and minimize disruptions;
Implement best practices and industry standards;
Oversee the transition of new services and systems to operational use;
Act as a gatekeeper to ensure all necessary criteria and standards are met prior to implementation;
Maintain an Operational Risk Register to ensure regulatory compliance and audit alignment;
Provide support and represent AMPs in VC and VF governance initiatives;
Manage and ensure closure of any pending audit issues against MPA;
Provide training and support to IT operations teams on governance policies, procedures and best practices;
Foster a culture of compliance and continuous improvement;
In collaboration with technical operations, is responsible for assessing and evaluating the operational capacity of IT services to ensure they meet current and future business needs;
Implement strategies to optimize capacity and performance;
Identify, assess and manage risks associated with IT operations;
Develop and implement risk mitigation strategies;
Maintain complete documentation of governance frameworks, policies, procedures and performance reports;
Ensure all relevant information is accessible and up to date.
Ratings
Knowledge and experience:
Proven experience in a governance, compliance or risk management role within IT operations, preferably in the fintech industry;
Solid knowledge of IT operations and ma